Due to changing government guidelines, performances are being rescheduled and cancelled more frequently than usual. If your performance is cancelled, we will email you to let you know your options as soon as the show/ venue confirms them with us. This can sometimes take a few days as many of them are minimally staffed in accordance with regulations. We appreciate your patience and look forward to sending you to the theatre again soon.
Venues in England are now allowed to open with socially distanced audiences in place. A number of venues have decided to go ahead with this tactic however, the majority of venues have extended their closure dates to ensure that when they reopen, they can do so with no such restrictions. If you have a booking for a performance that is cancelled we will automatically issue you a credit voucher for use on your next theatre outing.
If your booking has been affected by a theatre closure, we will reach out to you with further information regarding your booking and the next steps and no further action is needed from you at this time. We are working closely with our partners to inform our customers about their bookings as soon as possible and can assure you that we will be in touch if your booking is affected by a cancelled performance. Many of our partners are minimally staffed in accordance with government regulations, so we appreciate your patience during this time as we coordinate with those teams.
The health and safety of our customers, staff and all those employed by the theatre industry, is our foremost priority.