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Using your Ticket Protection

We're sorry to hear you're not able to make the show as planned! Below you can find out how to redeem and some common FAQs about your Ticket Protection.

If you're looking for more information on purchasing Ticket Protection before making an order, head to our Adding Ticket Protection article.

How do I redeem my Ticket Protection?


Open your email confirmation and select Cancel Now. You will be taken to the order page, where you have the option to confirm the cancellation of your tickets.


Can I use Ticket Protection to redeem only part of my order?


Unfortunately not. Ticket Protection is applied to the whole order, and you're unable to only redeem it against some parts of the order.


What if I don't use the full voucher amount?


Your Ticket Protection voucher will retain any remaining balance, so you can apply that to another order!


Do I have to apply my voucher to the same show?


Your Ticket Protection voucher is not locked to a specific show. You can apply it to any future purchase.


Can I add Ticket Protection to my order after I purchase tickets? 


Ticket Protection cannot be added after purchase.


Can I reinstate my order if I redeem Ticket Protection?

When you redeem Ticket Protection we can't reinstate your original order. If you’d like to purchase new tickets (even for the same date), select “Add voucher” at checkout and enter the voucher code you received via email when ticket protection was redeemed. If your original tickets are still available, you can repurchase those.

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